Return Policy

Our return policy is valid for 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Please provide a receipt or proof of purchase to process your return.

Do not return your purchase to the manufacturer.

In certain cases, only partial refunds may be granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not attributable to our error.
  • Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to confirm receipt of your returned item and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days.

Late or Missing Refunds

If you have not yet received your refund, please:

  1. Check your bank account again.
  2. Contact your credit card company, as processing may take some time.
  3. Reach out to your bank, as there is often a processing delay before a refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at contact@frenchconnoisseur.com.

Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you wish to exchange an item for the same product, please email us at contact@frenchconnoisseur.com, and we will arrange the exchange.

Shipping

To return your product, please contact us first, as the return address may vary depending on your location.

You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable.

The time it takes to receive your exchanged product may vary depending on your location.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are unable to offer exchanges or refunds for items that are not received.